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Consulting MVNO/A/E

Telecom Trust Consulting is a well known and recognised company in MVNx (Mobile Virtual Network Operator, Aggregator, and Enabler) landscape. Telecom Trust Consulting services encompass a broad range of offerings designed to support companies entering in the mobile telecommunications industry or those that already operating want to evolve into the next step.

These services typically cater to businesses at various stages of launching or optimizing their MVNO, MVA (Mobile Virtual Network Aggregator), or MVE (Mobile Virtual Network Enabler) models. Here’s a detailed breakdown of the scope of Telecom Trust Consulting’s services in this domain:

1. Market Entry Strategy and Feasibility Analysis

  • Market Research: As well proven in our continuous publications our consultants perform an in-depth analysis of market dynamics, consumer behavior, and competitive landscapes. This includes understanding local regulations, pricing strategies, and technological trends.
  • Business Case Development: With an important investment on manhours, Telecom Trust Consulting has built a tool for financial models and evaluating ROI to determine the feasibility of launching an MVNO/A/E in a specific market.
  • Product-Market Fit: Assessing the alignment between potential service offerings and market needs (e.g., niche markets like IoT, ethnic groups, or youth-focused services) thought Telecom Trust Consulting’s unique activity.
  • Regulatory Guidance: Telecom Trust Consulting’s Incomparable contact network in many regulators worldwide let us to assist clients in navigating local telecom regulations, licensing requirements, and spectrum access.

MVNx models differ globally based on the regulatory environment and Telecom Trust Consulting’s will help you on these key aspects.

2. Business and Operational Planning

  • Business Model Definition: In a first approach Telecom Trust Consulting’ can help clients to choose the right MVNO model based on their goals (e.g., Full MVNO, Light MVNO, Branded Reseller, MVA, MVE).
  • Go-to-Market (GTM) Strategy: Telecom Trust Consulting market knowledge let us to support customers on developing marketing, sales, and distribution strategies tailored to target demographics, including brand positioning and customer acquisition plans.
  • Partnerships and Negotiations: Telecom Trust Consulting’ key value is it contact level and market knowledge to support clients in negotiating favourable wholesale agreements with Mobile Network Operators (MNOs) for network access and pricing terms.

This includes understanding interconnect rates, roaming agreements, and not always well understood service level agreements (SLAs).

  • Vendor and Technology Partner Selection: With years of experience in Telecom industry, Telecom Trust Consulting is the key partner to run selection processes Core Network elements, billing platforms and customer relationship management (CRM) as part of BSS/OSS (Business Support Systems/Operational Support Systems), and any other technical infrastructure providers.

Experience on other areas like QoS (Quality of Service) and QoE (Quality of Experience) allow us to recommend the right solutions

3. Technical and Network Consulting

  • Network Architecture Design: Thirty experience years, and a strong network of experienced collaborators combined with young engineers allow as to advise on the technical architecture of the MVNO/A/E, including core network elements, switching, and data routing systems.
  • Platform Selection: Evaluating and recommending platforms for MVNE services, such as billing, customer service, and provisioning systems from Telecom Trust Consulting market knowledge guarantees the best selection. MVNEs are often outsourced service providers, and selecting the right one is critical.
  • Integration Support: Telecom Trust Consulting experience ensures seamless integration with the MNO’s infrastructure, including setting up virtual network elements, SIM card provisioning, and network interconnects.
  • Mobile Device Management (MDM): Guidance on managing devices, including firmware over-the-air (FOTA) updates and device compatibility testing.

4. Regulatory and Compliance Support

  • Licensing and Legal Framework: Telecom Trust Consulting helps clients to navigate the regulatory framework in the region of operation, including obtaining necessary licenses (e.g., MVNO licenses) and ensuring compliance with data privacy regulations (e.g., GDPR in Europe).
  • Consumer Protection and Roaming Rules: Guidance to ensure compliance with consumer protection laws, data roaming regulations, and number portability requirements as per Telecom Trust Consulting experience.
  • Reporting Requirements: Supporting regulatory reporting and maintaining records for spectrum usage, data usage, and interconnect agreements.

5. Financial and Pricing Strategy

  • Cost and Revenue Modeling: Providing detailed financial projections that account for wholesale costs, operational expenses, and revenue streams, with sensitivity analyses for different market conditions based on the tools build for such goal.
  • Pricing Strategy Development: Designing pricing plans (e.g., prepaid, postpaid, bundled services) based on customer segmentation and competitor analysis. This also includes creating innovative pricing models (e.g., data-only plans, IoT subscriptions).
  • Wholesale Pricing Negotiation: Telecom Trust Consulting has the experience on negotiating favourable wholesale rates with MNOs, especially regarding data, voice, and SMS services.

6. Launch and Operations Support

  • Project Management for Launch: Our team network includes professionals in the project management activity for launching the MVNO, ensuring all components (technical, regulatory, commercial) are aligned and ready.
  • Customer Care and Billing Setup: Setting up customer care operations, including call centers, automated customer support systems, and mobile app interfaces. Advising on billing and collection systems, from contract management experience accumulated around Europe and with experience in outsourced operations.
  • Quality Assurance and Testing: Conducting end-to-end testing of network services, from call quality to data speeds, to ensure customer satisfaction.

7. Risk Management and Troubleshooting

  • Operational Risk Assessment: Identifying potential risks associated with network access, customer demand, regulatory changes, or competitive pressures.
  • Security and Fraud Prevention: Offering strategies to protect the MVNO’s infrastructure against fraud, hacking, and other security risks. This can include SIM card fraud detection, billing fraud prevention, and customer data security protocols.
  • Disaster Recovery and Continuity Planning: Designing plans to ensure service continuity in case of network outages, cyber-attacks, or other disruptions.

8. Post-Launch Optimization and Continuous Improvement

  • Performance Monitoring: Providing continuous analysis of operational and financial performance to suggest improvements in efficiency, cost control, and customer satisfaction.
  • Innovative Service Development: Recommending and helping implement new service offerings, such as mobile financial services (e.g., mobile wallets), OTT (Over-the-Top) services, or innovative data plans.
  • Technology Upgrades: Advising on upgrades, whether to 5G networks, next-generation OSS/BSS systems, or adopting advanced analytics for customer insights.

9. Growth, Optimization, and Scalability Support

  • Customer Base Growth: Crafting strategies to scale the MVNO’s operations, including expanding into new markets, offering new services, and optimizing current operations for efficiency.
  • International Expansion Support: Helping MVNOs expand across borders by navigating local regulations, obtaining international MNO agreements, and establishing roaming agreements.
  • Performance Benchmarking: Regularly assessing the MVNO’s performance through KPIs like ARPU (Average Revenue Per User), churn rate, customer satisfaction, and network quality.

10. Digital Transformation and Innovation Consulting

  • eSIM and Cloud Services: Advising on emerging technologies like eSIM (embedded SIM) that can simplify the MVNO’s operations and improve the customer experience.
  • IoT/M2M (Machine-to-Machine) Solutions: Supporting businesses aiming to target specific verticals (e.g., smart cities, connected cars) with IoT and M2M services through custom solutions.
  • 5G Strategy: Helping MVNOs develop strategies to leverage 5G technology, offering differentiated services like ultra-low latency applications or enhanced mobile broadband.