Analysis and updates from the telecom markets we work in, written by our own consultants.
09:07. One click in the operations room. Two minutes later, the customer's phone works again, and she never knows anything happened. Previously, episode 3…
09:07. One click in the operations room. Two minutes later, the customer's phone works again, and she never knows anything happened. Previously, episode 3…
The customer still hasn't called anyone. Two minutes later, the operations team knows exactly what went wrong, why, and who should fix it. Previously…
Same street. Same office. Same phone. Different operator. This time, the customer's own phone reports the problem before she has even put it down…
A customer can lose service completely while every screen at her operator stays green. That gap between what the network reports and what the phone…
Chile ha sido uno de los países de América Latina con mayor desarrollo en términos de telecomunicaciones, y la penetración de servicios móviles ha sido…
Sin duda alguna los mercados más complejos en el cono De América del sur son Brasil y Colombia. Es este segundo al que le dedicamos un tiempo de análisis…
A few months ago, we published our first analysis of the Tunisian market. Our objective is to maintain a consistent focus on previously analyzed markets…
El mundo de las telecomunicaciones está cambiando a diario, y en esta ocasión analizaremos el mercado ecuatoriano gracias a la transparencia de Arcotel…
As I’ve mentioned on other occasions, it’s very important for my work to stay updated through reliable sources—and what could be more reliable than the…
Como he comentado en alguna ocasión es muy relevante para mi actividad estar al día a través de fuentes fiables y qué más fiable que la CNMC. Es así que…
I began my collaboration on this blog a few months ago, launching it with an article focused on user satisfaction with Happy Customers, Happy Business…
Disclaimer: This article does not aim to question any of the offers analyzed, nor has it been sponsored by any of the mentioned (or unmentioned)…
In the first part of this Guest Blog, we analyzed the size of the Spanish mobile market, focusing on the number of mobile lines and their distribution…
Spanish MVNOs We will begin this analysis by thanking the CNMC for its commitment to transparency, providing the public with a valuable source of…
INTRODUCTION I’ve been invited to participate in a roundtable discussion on Private Networks next month, and as part of my preparation, I've been…
A continent-hopping journey from Latin America to North Africa to take a look at MVNOs in Tunisia. I must start by saying that there are some other…
A brief introduction about El Salvador: The last census carried out in the country from May 12 to 27, 2007, determined at that moment the total population…
Following our recent market analysis for Colombia, let's turn our attention to Peru. According to Osiptel data, Peru's mobile lines have experienced a…
The Burning Question: What Makes an MVNO Thrive? Across the vast online landscape of MVNO information, a critical question consistently arises: what…
At the recent MVNO Nation Live congress held in Valencia, our director Santiago Gómez moderated an interview about the relationship between the new…
Last call for comments on “Public consultation on the Draft BEREC Report on practices and challenges of the phasing out of 2G and 3G” Just a few days more…
eSIM, KYC, and digital onboarding are trending topics in the most popular publications regarding telecommunications and especially all those related to…
Spanish CNMC just released recently the 2022 Spanish Telecommunications Report https://www.cnmc.es/sites/default/files/4807231.pdf Let us go into relevant…
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