CX Solution
Real customer truth, not estimates. Device-level visibility into the experience each subscriber is actually having, with AI that fixes issues before they reach your support queue.
From reactive tickets to proactive resolution.
Most operators learn about a bad experience when a subscriber calls to complain, or leaves. Our CX solution pulls signal straight from the device, so your teams see and act on real degradation in real time, per subscriber.
An on-device agent that watches, diagnoses, and acts.
- 01
Lightweight SDK on the device
A small on-device agent measures signal quality, throughput and app performance where the subscriber actually feels it.
- 02
Real-time detection
Degradations are flagged the moment they happen, per subscriber, not as an aggregate network KPI.
- 03
Automated diagnosis
Agentic AI narrows the issue down to a root cause: configuration, coverage, device, or network.
- 04
Self-healing where possible
Common configuration issues are corrected automatically, closing the loop without a support call.
- 05
Carrier-grade data via API
Everything is exposed through clean APIs so your own analytics and AI teams can build on it.
One fix, visible from both sides.
A simplified walk-through of what happens on a subscriber's device, and what your NOC sees on that same session, in real time.
Poor call quality detected
APN configuration looks incorrect for this network
Running diagnostics…
On-device SDK checking configuration
Applying fix
- ✓Reset APN settings
- ✓Re-enable VoLTE
- ✓Re-register on network
Issue resolved automatically
No ticket, no call to support
Full parameter set exposed via API, this is a simplified view.